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The airline's response to delays, including available assistance and possible compensation for impacted passengers, is described in United Airlines Flight Delay Compensation Policy. Travelers may be compensated in the form of travel credits, meal vouchers, or hotel accommodations for prolonged delays that are under United's control, like as mechanical problems. The reason, duration, and location of the delay determine the eligibility and amount of compensation.
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In accordance with federal standards, United Airlines pays passengers for flight delays in certain situations. Passengers may be eligible for reimbursement in the form of meal vouchers, hotel accommodations, or travel credits if a flight is delayed for reasons that are within the airline's control, such as maintenance or personnel concerns.
